At SONNATI, we believe policies are not just rules and regulations to guide what is right. Clear and precise policies support effective decision making and in making long term relations. Below is SONNATI’s policy to make the path of success as easy as possible.
Order
We offer 3 convenient ways to place a wholesale order:
– Via telephone: +1 (647) 608-7369 (Mondays to Fridays 9:00am – 6:00pm EST)
Commitment
SONNATI is committed to providing you with the best possible value and service. If you receive damaged or defective products, or for any reason you are dissatisfied with our products, please let us know within 30 days after delivery and we will credit or replace these products per your request based on the condition of the return – see additional return information below.
Payments
Your first two orders will be shipped with a COD (Cash on Delivery) understanding or with full prepayment. Upon establishment of credit, terms are NET 45 days from the invoice date.
Returns
If an error occurs with your shipment or if you receive any defective or damaged products, please email us at Info@Sonnati.ca within 30 days after delivery, we will respond within 24 hrs. Depending on your location or circumstance, we will either arrange for a pickup or provide you with return authorization for you to return the defective products. The issued authorization must appear on the carton of your returned products. We will notify you via e-mail of your credit amount once we have received and processed the returned item, and the amount indicated will be credited to your account. In most cases, refunds will be issued in the same form of payment originally used for the purchase within 6 to 12 business days of receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by cheque, the refund will be issued by mail and may take longer.
If the return is result of our error, we’ll provide a full credit plus the shipping cost. However, if the return is not a result of our error, then the following rules apply in calculating credit amount:
Any package in original condition that is returned within 30 days after delivery: 100% of item’s price excluding shipping cost.
We do not accept any returns 30 days after delivery.
Refused Products
Orders refused by the buyer will be subject to a restocking fee of 30% and costs of labour.
Shipping & Delivery
From SONNATI plants, where products are handcrafted for the clients, to the SONNATI shipping centers delivery may take up to 14 days. All of our products are handcrafted and made in small batches to provide customers with exclusive products. For urgent inventory requests, delivery time can be decreased. Shipping from our shipping centers (Canada) to customers is an additional cost. We use regular international shipping options for our products to be delivered, however you can still ask us to change the courier service as per your convenience.
Customers in Europe, Asia and Australia
For your convenience, we will ship you your products through our distributors in Europe and Asia. NO EXTRA COST!
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